DirecTV offers you programs and package extras (“for being one of their best customers”) for one price, but then charge you something else. And when you try to dispute it, they insist “the offer never existed”. They have horrible customer service … if you ever get a hold of someone because you spend at least 5 minutes talking to an automated robot on the other end who can’t distringuish “billing” from “pay per view”! My rates have gone up so high in the past two years and if another cable or dish company was available where I lived, I would definitely be going with them because they can’t be worse than DirecTV. I am so unhappy with them that I would rather not have TV than have to deal with them!!

I have found DirecTV to have horrible customer service and am statying with DishNetwork as a result. We decided to change to DirecTV as we live in an area without DishNetwork HD service. I have since spent about 8 hours total between ordering, waiting 4 hours for install which never arrived, and another few hours trying to get someone to assist from customer service and get installation rescheduled. They sent me through 4 people the first time-none of which were helpful and all of whom I had to try and explain the situation to over and over. Only for the person to decide I needed to be transferred yet again. The second time I spent another 45 minutes with, after requesting a supervisor, only to find out it would be over a month before they would reschedule. I can’t imagine using a service which has such bad service that they treat new clients this way. I can’t imagine how they would treat those they already have.

I’m a full time RV’er and love my DirecTV! I travel the countryside with my Winegard RoadTrip satellite tv antenna and have excellent reception everywhere in the country. Love my DirecTV!

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