These horror stories I am all to familiar with, they are absolutely the worst company in the world!!! I have had the triple package for 3 months now and have nothing but problems. At first, I had 3 scheduled serives, which nobody even showed up for, other 2 times it was a contractor of comcast and he did not knwo how to hook my alarm system up and it would not work!!! Recently, my HD DVR box was not working, so decided to go in to the comcast branch to exchange (was no wasting another day at home) for regular HD Box (they even have an off duty police officer standing in lobby) brought it home hooked it up and some HD Channels dont come through. Call Customer Service and of course they say the connections is fine and will need to send out tech to look at lines (a tech was out 1 week ago and everything was ok), told them about tech, CS did not care this is what they need to do! So I am going to waste another day waiting on these idiots!!! I cant wait til FIOS comes in my area (Although hear that arent the best cust service either).

Transfer of service BAD.
1st when I called comcast could not perform the transfer and schedule an appointment it had to be pushed out 1.5 weeks.
2 days after making the call there is a comcast guy onsite for another connection, his customer is not there. When asked if he could perform my connection the answer was no as he had to get approval from his dispatch. When asked if he could call them to get approval the answer was no. I called and the gent I spoke to gave me the work order number and give it to the tech he could then do the job. Upon returning the tech was gone.
Finally 1.5 weeks later. Tech appears. Sets thuings up. Says everything is tested and opperational. Upon my testing later after tech left. Phone works but internet not operational.
Call support eventually over 13 calls made. Each time navigate the dial in tree. Enter in phone number. Finally get tech have to again give phone number, verify address, verify name, verify last 4 of social, explain problem and latest status. Tech then runs through connection of cables to the ports, performs a reset on the modem and confirms connectivity, then asks me to reset, and check status lights, they confirm connectivity. Each and every call we do the same drill and in many cases 3 to 4 times due to transfer of call to more senior techs and management staff. After 13 times this gets old.
1st call tech resets modem saying onsite tech left modem in odd state. Gets internet working. Phone and cable working. 2 hrs later internet stops.
2nd call tech says odd things happening on the router I connect to and swaps me to different router. Works. Go to make phone call later phone not working.
Call 3 – 10 talk to various different techs none know what problem is. They talk about sending original tech out. He calls. Says there is nothing he can do it is in the hands of provisioning.
Call 11 speak with a manager I am told they are provisioning and going to send a tech back out around 5:30 pm.
Call 12 7 PM no tech. Phone still not working. Work order shows it is closed. No tech actually scheduled to come out. Then told the system is set to provision the account at it will happen between midnight and 8 am. Asked to escalate and provision now. Told no they can(. Nobody is here to escalate to. All provisioners are gone for the day except for commercial side but they can not work on residential accounts as per company policy it is strictly forbidden. But if they couls they could fix the problem. After an hour of wrangling. I conceed and agree to call back at 8 am if the circuit is not working.
Call 13 8:30 am phone not working. Repeat the usual drill again. This time I am told I am on soft disconnect due to nonpayment of bill WTF! Bill not due for 4 days and was mailed 3 days ago. Spoke to manager I no that is not the case. Soft disconnect is for old address. Sends me back to tech. Run the drill again. You are set and it will take your work order 48 hrs to be processed and completed. WTF. Ask for manager again. Manager busy have to wait 15 minutes. I wait manager can not get to phone asks for my contact number. Then says he will call and a tech will be out from 3-5 today. 2 hrs later still no service and no tech and no call from manager.

Until such time that we all decide to cancel Comcast they will continue to rob, steal, and ignore our shouts for help, they are by far the worst service provider on the face of this planet, customer service operate under the shroud of no place to complain, either federal or at corporate level, and will continue there ineptness…so for anyone who is reading this right now and saying, you know what comcast are ok with me, you wait until such time that you cancel your service, or need account rep for support for a billing issue, then and only then will you truly experience the full and total ineptness of Comcast… truly a vagabond among us.

I detest DSL, but I am about ready to switch after the fiasco I am going through right now with them.

I have Comcast horror stories to numerous to mention here. I would need to write an entire book. The government ought to shut them down. They are without a doubt the worst company in the history of the world. The dumbest, greediest, most inefficient, ineffectual, rudest company in the entire world. I finally cancelled my phone and cable TV service with them and they keep asking me to return. No way in hell! The only thing I have with them now is Internet and as soon as I can find a viable alternative to them, I will. I never want to hear their name again. They are beyond awful, they are absolutely horrendous!

I am writing this while I am waiting for a Comcast Technician for the second time this week for an on going problem. I can truly relate to the Comcast Horrors.